Purple Raw Seamoss

Return and Refund Policy:

We want you to be completely satisfied with your purchase from us. If for any reason you are not satisfied, we offer a hassle-free return and refund policy.

Returns:

-You may request a return within 30 days of receiving your product.The item must be unused, in its original packaging, and in the same condition as when you received it.

-To initiate a return, please contact our customer support team with your order details.

Refunds:

-Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original method of payment within a specified timeframe.

Exceptions:

-Some items, such as perishable goods or personalized products, may not be eligible for return or refund. Please check the product description for any specific return restrictions.

Please note: Shipping costs are non-refundable, and you will be responsible for covering the return shipping expenses, unless the return is due to our error. We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will receive your returned item.

If you have any further questions or concerns regarding our return and refund policy, please contact our customer support team, and we will be happy to assist you.

Shipping Policy

Welcome to Elixir of the Sea! We're committed to delivering a smooth and delightful shopping experience. Please review our shipping policy to understand how we handle orders and ensure your products reach you in a timely manner.

Processing Time:

• Upon order placement, our team promptly begins processing within 1-2 business days.

Shipping Time:

• For orders within Canada, your package should arrive within 3-10 business days from the date of processing.
• Please note that shipping times may vary based on your location and any unexpected factors affecting courier services.

Shipping Costs:

• We proudly offer free shipping for orders within Canada.
• For international orders, shipping fees apply and will be displayed during checkout.

Tracking Information:

• Once your order is shipped, you'll receive a confirmation email including tracking details, allowing you to monitor your package's journey.

Customs and Duties:

• International customers, please be aware that customs fees, taxes, or import duties may apply upon delivery. These charges are outside our control and are your responsibility.

Address Accuracy:

• Accurate shipping details are crucial for smooth delivery. We cannot be held responsible for delays or lost shipments due to incorrect or incomplete addresses provided by you.

Delivery Delays:

• While we strive for timely delivery, unforeseen delays can occur. If your package faces an extended delay, please contact our customer support team for assistance.

Order Tracking:

• Track your order using the tracking number in your shipping confirmation email. For any concerns about your order's status, reach out to our customer support team.

For further assistance or questions, don't hesitate to contact our dedicated customer support team at info@elixerofthesea.com. Your satisfaction is our priority at Elixir of the Sea.